Returns & Refund Policy
Due to the perishable nature of our floral products, we stand by a 100% freshness guarantee and handle concerns through replacements or store credit. If your flowers do not arrive in peak condition, please contact us within 24 hours of delivery to initiate a claim.
Inspect & Photograph
Immediately upon delivery, open your boxes and inspect the blooms. Take clear photos of any damaged stems and the original packaging labels.
Submit a Quality Claim
Log in to your account and complete our online claim form within 24 hours of receipt, attaching your photos and order number.
Review Process
Our floral experts will review your submission within one business day to determine if the issue is a natural variation or a quality defect.
Resolution
Once approved, we will issue a pro-rated refund, provide store credit, or coordinate an emergency replacement shipment if time permits.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing